Return Policy

Last updated: December 5, 2018

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms & Conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. Our return policy does not apply to discounted or custom made items. These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at info@metalighthouse.org. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at P. O. Box 668, Charlton, MA. 01507

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. 

Refunds and Exchanges

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Contact Us

If you have any questions about this Return Policy, please contact us.